FREQUENTLY ASKED QUESTIONS
How do I return my order?
You can easily request a return by sending an email to info@somniway.com. Please include your order number and the reason for your return. You will then receive further instructions to complete the return.
Within what timeframe can I return my order?
You have up to 14 days after receiving your order to return it. The product must be unused and in its original condition and packaging.
Can I exchange my product for another item?
Exchanges are not possible. The item can be returned, and the preferred product can be ordered again. Once the return is processed, the refund will be issued to the original payment method.
Do I need to pay for the return shipping costs?
In most cases, return shipping costs are at the customer’s expense. If the return is due to an error or a defect, the costs will be covered.
What if my product arrived damaged or incorrect?
Please contact info@somniway.com within 48 hours of receiving the order. Include a brief explanation and, if possible, photos of the product received. A suitable solution, such as a replacement or refund, will be arranged as soon as possible.
How long does it take to receive a refund?
Once the return has been received and inspected, the purchase amount will be refunded to the original payment method within 5 business days.
Are there any shipping costs?
No, there are no additional shipping fees. The price shown on the product page is the total amount to be paid, so there are no surprises at checkout.
What is the delivery time for my order?
The average delivery time is 5 to 7 days, depending on the delivery address. International shipping is handled directly by the supplier and carefully processed. Please note that delivery may take slightly longer during holidays.
Can I track my order?
Yes, once your order has been shipped, an email with a tracking link will be sent automatically. This allows you to stay informed about the delivery status at all times.
What if I’m not home when my order arrives?
If no one is available to receive the package, it is usually delivered to a nearby pickup point or a neighbor. The delivery service will leave a notification with the details.
Which carrier will deliver my order?
Orders are shipped through various postal services, depending on location and availability. The assigned carrier can be viewed in the tracking link once the order has been dispatched.
Will I receive a notification when my order is out for delivery?
An email notification will be sent as soon as the order is out for delivery, including a tracking link to follow the delivery status.
Which payment methods can I use?
Payments can be made securely using iDEAL, Bancontact, Visa, Mastercard, Maestro, American Express (AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment processed securely?
Yes, all payments take place in a fully secure environment. Transactions are processed through encrypted SSL connections and certified payment gateways. Your data is never stored and remains completely protected.
I haven’t received an order confirmation. What should I do?
After a successful payment, a confirmation email is usually sent within a few minutes. If it hasn’t arrived, please check your spam or junk folder. Still nothing? Contact info@somniway.com for assistance.
What can I do if my payment fails?
Please check that your payment details are entered correctly and that sufficient funds are available. Trying a different payment method can also help. If the issue persists, feel free to contact info@somniway.com for assistance.
Can I place an order without creating an account?
Yes, an order can be placed without creating an account first. However, creating an account does offer certain benefits, such as faster checkout and easy access to your order history.
When is my order final?
Your order becomes final once the payment has been successfully completed. A confirmation email with all order details will then be sent automatically.
How should I clean the sleep mask?
Hand washing at 40 °C with a mild detergent is recommended. Allow it to air dry naturally. Do not use a washing machine or dryer.
Is the mask suitable for daily use?
Yes, the high-quality materials such as silk, lycra, and cotton are designed for everyday comfort and long-lasting use without irritation.
Does the mask leave marks on the face?
No, the soft memory foam padding and pressure-free 3D design prevent marks or discomfort, even after long periods of wear.
Is the fabric breathable for people who sweat easily?
Yes, the mask is made from mesh fabric and natural cotton that allow air circulation, preventing heat buildup and ensuring a cool, fresh feeling.
Is the sleep mask comfortable for long flights?
Yes, the lightweight design and soft memory foam padding provide lasting comfort during long flights, helping you fall asleep faster and wake up refreshed.
Can I easily carry the mask while traveling?
Yes, the sleep mask is compact and foldable, making it easy to store in any travel bag or carry-on. Perfect for use on planes, trains, or while staying in hotels
How do I return my order?
You can easily request a return by sending an email to info@somniway.com. Please include your order number and the reason for your return. You will then receive further instructions to complete the return.
Within what timeframe can I return my order?
You have up to 14 days after receiving your order to return it. The product must be unused and in its original condition and packaging.
Can I exchange my product for another item?
Exchanges are not possible. The item can be returned, and the preferred product can be ordered again. Once the return is processed, the refund will be issued to the original payment method.
Do I need to pay for the return shipping costs?
In most cases, return shipping costs are at the customer’s expense. If the return is due to an error or a defect, the costs will be covered.
What if my product arrived damaged or incorrect?
Please contact info@somniway.com within 48 hours of receiving the order. Include a brief explanation and, if possible, photos of the product received. A suitable solution, such as a replacement or refund, will be arranged as soon as possible.
How long does it take to receive a refund?
Once the return has been received and inspected, the purchase amount will be refunded to the original payment method within 5 business days.
Are there any shipping costs?
No, there are no additional shipping fees. The price shown on the product page is the total amount to be paid, so there are no surprises at checkout.
What is the delivery time for my order?
The average delivery time is 5 to 7 days, depending on the delivery address. International shipping is handled directly by the supplier and carefully processed. Please note that delivery may take slightly longer during holidays.
Can I track my order?
Yes, once your order has been shipped, an email with a tracking link will be sent automatically. This allows you to stay informed about the delivery status at all times.
What if I’m not home when my order arrives?
If no one is available to receive the package, it is usually delivered to a nearby pickup point or a neighbor. The delivery service will leave a notification with the details.
Which carrier will deliver my order?
Orders are shipped through various postal services, depending on location and availability. The assigned carrier can be viewed in the tracking link once the order has been dispatched.
Will I receive a notification when my order is out for delivery?
An email notification will be sent as soon as the order is out for delivery, including a tracking link to follow the delivery status.
Which payment methods can I use?
Payments can be made securely using iDEAL, Bancontact, Visa, Mastercard, Maestro, American Express (AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment processed securely?
Yes, all payments take place in a fully secure environment. Transactions are processed through encrypted SSL connections and certified payment gateways. Your data is never stored and remains completely protected.
I haven’t received an order confirmation. What should I do?
After a successful payment, a confirmation email is usually sent within a few minutes. If it hasn’t arrived, please check your spam or junk folder. Still nothing? Contact info@somniway.com for assistance.
What can I do if my payment fails?
Please check that your payment details are entered correctly and that sufficient funds are available. Trying a different payment method can also help. If the issue persists, feel free to contact info@somniway.com for assistance.
Can I place an order without creating an account?
Yes, an order can be placed without creating an account first. However, creating an account does offer certain benefits, such as faster checkout and easy access to your order history.
When is my order final?
Your order becomes final once the payment has been successfully completed. A confirmation email with all order details will then be sent automatically.
How should I clean the sleep mask?
Hand washing at 40 °C with a mild detergent is recommended. Allow it to air dry naturally. Do not use a washing machine or dryer.
Is the mask suitable for daily use?
Yes, the high-quality materials such as silk, lycra, and cotton are designed for everyday comfort and long-lasting use without irritation.
Does the mask leave marks on the face?
No, the soft memory foam padding and pressure-free 3D design prevent marks or discomfort, even after long periods of wear.
Is the fabric breathable for people who sweat easily?
Yes, the mask is made from mesh fabric and natural cotton that allow air circulation, preventing heat buildup and ensuring a cool, fresh feeling.
Is the sleep mask comfortable for long flights?
Yes, the lightweight design and soft memory foam padding provide lasting comfort during long flights, helping you fall asleep faster and wake up refreshed.
Can I easily carry the mask while traveling?
Yes, the sleep mask is compact and foldable, making it easy to store in any travel bag or carry-on. Perfect for use on planes, trains, or while staying in hotels
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