Shipping Policy
Each Somniway order is prepared with care to ensure a smooth and dependable delivery experience. From packaging to shipment, every step is designed to meet international standards of quality and consistency. Processing and shipping times may vary slightly, but communication remains clear at every stage.
PROCESSING TIMES
All orders are processed within 1-2 business days. During periods of high demand, processing may take slightly longer. If a significant delay occurs, a notification will be sent by email.
SHIPPING TIMES
Somniway offers international shipping within Europe. The estimated delivery time is 5-10 business days. Actual delivery may vary depending on customs clearance and local courier operations.
Please note: delivery times are estimates and cannot be fully guaranteed.
SHIPPING COSTS
Shipping is provided free of charge on all orders. Somniway covers the full delivery cost as part of its commitment to a calm and seamless customer experience. No additional fees are added at checkout for standard shipping. However, local import duties or customs charges may apply depending on the destination country. These charges, if applicable, remain the responsibility of the customer and are not included in the order total.
TRACKING INFORMATION
Once an order has shipped, a confirmation email with a tracking link will be sent. Tracking details may take up to two days to update after dispatch. The link allows real-time monitoring of the shipment’s progress.
SHIPPING RESTRICTIONS
Shipping is available to most countries within Europe, including the United Kingdom, Switzerland, Norway, and Bosnia and Herzegovina.
Shipping is not available to the following destinations: Albania, Serbia, North Macedonia, Montenegro, Iceland, and the microstates Andorra, Monaco, San Marino, and Vatican City.
Certain items may also be restricted based on customs regulations or size limitations.
DAMAGED, LOST OR DELAYED
If a shipment arrives damaged, becomes lost, or is delayed beyond the estimated timeframe, contact info@somniway.com. The support team will assist in resolving the issue promptly and provide updates where possible.